Help Center
Common Questions.
Quick answers to the most common questions about our security system design, installation, integration, and maintenance services. Can't find what you're looking for? Contact our team directly.
What happens during a power outage?
Our access control systems are installed with battery-backed power supplies that keep locks, readers, and alarm panels operational. Smart locks operate on standard batteries (typically 12–18 months) and are unaffected by mains power loss.
Do you handle installation or just supply equipment?
We provide end-to-end service: system design, hardware supply, professional installation, software configuration, and ongoing maintenance. Every system is commissioned by our own factory-trained technicians.
Do I need to replace my existing doors?
Not necessarily. Our smart locks are designed to retrofit onto the majority of standard commercial and residential door frames. We assess your existing doors during our site survey and advise on compatibility.
How secure is facial recognition data?
We use industry-standard AES-256 encryption. Biometric data is converted into a mathematical hash—we never store actual images of faces on our servers.
Do you offer on-site support and maintenance?
Yes. We provide proactive scheduled maintenance, emergency repair call-outs, and remote diagnostic support. Standard response is within 24 business hours, with priority SLA options available.
Can your systems integrate with my existing infrastructure?
Absolutely. Our systems are designed for integration. We connect access control with CCTV, alarm panels, and hotel PMS platforms. During the design phase, we map out all integration points.
What areas do you serve?
We are based in Accra, Ghana and serve clients across the Greater Accra Region and all major cities. We also deliver projects in West Africa by arrangement.